INFORMATION

Terms of Use

SHIPPING & HANDLING

Shipping is calculated based on the customer location and the weight of the package.   I ship to the continental United States and internationally.  International buyers please contact me for exact shipping charges.
All orders are shipped via USPS Priority or Air post.  If you would like an alternative shipping method, please let me know.

International shipping  is by priority or EMS only with tracking. I package every item carefully to insure quality control.   I cannot guarantee condition of boxes or items during shipping.
Insurance is extra and is determined by purchase price of shipment.  Insurance is required on all OOAK items and for new buyers.  Other servces are available upon request.

Items are usually shipped within two days of receiving payment(preorders excluded).  Standard delivery time is 3-5 days, longer for international shipments, however I cannot guarantee in transit time.

If you need any change in your order or a cancellation, please contact me immediately at [email protected] After an order has been shipped, it cannot be cancelled.


PRIVACY POLICY

At Madeleine Rose I understand that your privacy is important.

In order to ensure that the items you have purchased reach you safely, Madeleine Rose Couture (MRC) must ask you to provide  information about yourself. I take the privacy of your personal information very seriously and will only use your information in accordance with the terms of this Privacy Policy. I will not sell or rent your personally identifiable information or a list of my customers to third parties.

As a quick reference, my use of your personal information is limited to:

a) Collecting and storing information about our customers.
b) The postage of ordered items through this website or e-mail service to ensure that the items reach customers safely.
c) Sending posts through yahoo groups via e-mail to customers who asked for this service.

At no time will you receive unsolicited mail, digitally or otherwise from Madeleine Rose. If you are receiving email from MRC you can unsubscribe at the link at hte bottom of the email.  Please inform me if you believe that any contravention of the above policy has occured.



REFUND POLICY

I only accept refunds in case of faulty or wrong items. If you would like to return your items to MRC, please e-mail me and tell me what's wrong with your items. Items must be returned to MRC within the next 10 days after receiving them.

Items returned must be in a new and unused condition. Your refund will only be given upon receipt of the returned items. The original shipping fee will not be refunded and any additional shipping costs will not be Madeleine Rose's responsibility.

Cancellations of orders are to be made via e-mail, a total refund will be given if your items have not been processed. In the event that your order has been processed, a 20% restocking fee is charged and you will receive 80% of your original payment. 

Custom Orders  have a strict no refund policy. I ask that you, as the commissioner be very clear about what you want, and please voice out any displeasure with your commission before it is shipped out in order for me to give you the best service possible.

Please be aware that MRC reserves the right to change this refund policy at any time without notice depending on situations. MRC also reserves the right to cancel any order for any reason at any time. If this ever happens, I will notify you with the full reasons detailing why your order has been cancelled and a full refund will be made.

Frequently Asked Questions

  1. 0
    What is Madeleine Rose Couture?
    Madeleine Rose Couture (MRC)is a website owned by Lori Lyon. My website includes an online shop where you can buy clothes and accessories for your dolls. All items are handmade.
  2. 1
    What is the difference between Madeleine Rose Couture and the MRC labels?
    Designs that are OOAK (One of a Kind) will have the grey and white Madeleine Rose label in them while Limited Editions items will have the white with gold MRC label.
  3. 2
    Do you sell dolls at Madeleine Rose?
    No I don't. At MRC, I just sell clothes and accessories for dolls, but not dolls or doll parts. . Every once in while a model may retire from MRC and then, she may become available for sale. Retired models (dolls) would be available through the exclusives link or on ebay.
  4. 3
    How can I purchase your items?
    To place an order, just add the items you want to buy to the shopping cart.
  5. 4
    How can I pay my order?
    I accept Paypal as my main payment method. My Paypal account is: [email protected] Please notice that if payment is not received within 5 days after placing a new order, this order will be automatically cancelled. I accept Paypal as my main payment method. My Paypal account is: [email protected] Please notice that if payment is not received within 5 days after placing a new order, this order will be automatically cancelled.
  6. 5
    How much are the shipping costs?
    That depends on the destination country and the parcel weight. I send most orders through USPS Priority mail. I try to send small orders in a padded envelope through first class mail in order to mantain a lower shipping cost. You'll see the shipping costs on the shopping cart page each time you add items to it
  7. 6
    How long will it take my order to arrive?
    It depends on the destination country. Orders inside the continental United States take about 3 working days (for USPS Priority; up to 5 days by airmail) to arrive, outside the US it takes between 5 and 10 days
  8. 7
    How long does it take you to finish my order?
    My items are handmade and most of the time are produced on demand. I will state on the page of the item whether it is available immediately or is a 'preorder' item. Because of this, and depending on the number of orders I receive, it takes about 3-8 weeks to finish an order from the moment payment is confirmed. Please understand that two orders that were placed and paid in the same day won't necessarily be finished and shipped at the same time. The finishing and shipping date will depend on many factors. As a general rule, a big order will take longer to be produced and shipped than a small one. Besides that, when I have stock for an item, I am able to ship it inmediately, while highly customized items (like commissions and preorders) will take longer to be ready.
  9. 8
    Do you accept layaway?
    I usually ask for complete payment of orders. However, if your order total reaches 500 dollars or more, I accept layaway in two parts: first half when placing your order and second half when your order is finished. Please notice that orders won't be sent until full payment is received.
  10. 9
    May I order an outfit that's not for sale on your website?
    I'm sorry but you can only order outfits from the online shop catalog. To date, I have been taking occasional commissions, and will state on the commissions page when the commission book is open again for reservations. Please note that if you see something you like in the gallery, it is not available even for commission. All items in the galleries are either OOAK or sold out.