What is Madeleine Rose Couture?
Madeleine Rose Couture (MRC)is a website owned by Lori Lyon. My website includes an online shop where you can buy clothes and accessories for your dolls. All items are handmade.
Do you sell dolls at Madeleine Rose?
No I don't. At MRC, I just sell clothes and accessories for dolls, but not dolls or doll parts. . Every once in while a model may retire from MRC and then, she may become available for sale. Retired models (dolls) would be available through the exclusives link or on ebay.
How can I purchase your items?
To place an order, just add the items you want to buy to the shopping cart.
How can I pay my order?
I accept Paypal as my main payment method. My Paypal account is: maddierose90804@yahoo.com. Please notice that if payment is not received within 5 days after placing a new order, this order will be automatically cancelled.
How much are the shipping costs?
That depends on the destination country and the parcel weight. I send most orders through USPS Priority mail. I try to send small orders in a padded envelope through first class mail in order to mantain a lower shipping cost. You'll see the shipping costs on the shopping cart page each time you add items to it
How long will it take my order to arrive?
It depends on the destination country. Orders inside the continental United States take about 3 working days (for USPS Priority; up to 5 days by airmail) to arrive, outside the US it takes between 5 and 10 days.
How long does it take you to finish my order?
My items are handmade and most of the time are produced on demand. I will state on the page of the item whether it is available immediately or is a 'preorder' item. Because of this, and depending on the number of orders I receive, it takes about 3-8 weeks to finish an order from the moment payment is confirmed. Please understand that two orders that were placed and paid in the same day won't necessarily be finished and shipped at the same time. The finishing and shipping date will depend on many factors. As a general rule, a big order will take longer to be produced and shipped than a small one. Besides that, when I have stock for an item, I am able to ship it inmediately, while highly customized items (like commissions and preorders) will take longer to be ready.
Do you accept layaway?
I usually ask for complete payment of orders. However, if your order total reaches 500 dollars or more, I accept layaway in two parts: first half when placing your order and second half when your order is finished. Please notice that orders won't be sent until full payment is received.
May I order an outfit that's not for sale on your website?
No, you can only order outfits from the online shop catalog. To date, I have been taking occasional commissions, and will state on the commissions page when the commission book is open again for reservations. Please note that if you see something you like in the gallery, it is not availble even for commission. All items in the galleries are either OOAK or sold out. Sorry.
Which doll sizes do you have available?
I mainly design for the 16" collectable fashion dolls. The dolls I have for fittings are the following: Sybarites, Tonner-all Tyler bodies (BW, AR, BA)
Antoinette, Numina Grey and Asher, and RanD Angel. Outside the 16" size I do have Silkstone Barbie, Fashion Royalty (expressive body) CED and Tonner 22" American Model. Although I really don't design for these sizes any longer.
How can I be aware of your new releases?
